– IMPORTANT Pioneer 1000 Side by Side Announcement –
July 6, 2016: Honda is launching a Product Update Campaign on certain model year 2016 Pioneer 1000-5 Deluxe (SXS10M5D) side by sides to inspect the engine balancer driven gear. A small number of vehicles have a mis-manufactured engine balancer driven gear that could cause the balancer shaft to break and stop the engine. The inspection procedure involves dealers removing and photographing the engine balancer driven gear, and then share the photos with Tech- Line for analysis.
American Honda is sending a notification letter to owners of affected 2016 model year Pioneer 1000-5 Deluxe (SXS10M5D) vehicles informing them of the required inspection procedure. Customers will be instructed to call an authorized Honda SxS vehicle dealer to make an appointment for engine balancer driven gear inspection. Here is a copy of the Customer Letter that Honda will be sending out to notify owners of affected units.
July 2016
IMPORTANT NOTICE OF PRODUCT UPDATE CAMPAIGN
Dear Pioneer1000 Deluxe Owner:
What is the reason for this notice?
Honda is conducting a Product Update Campaign to inspect the engine balancer driven gear on certain 2016 model year SXS1000M5D vehicles. Our records indicate that you own an affected vehicle.
What is the problem?
A small number of vehicles have a mis-manufactured engine balancer driven gear that could cause the balancer shaft to break and stop the engine. Because your satisfaction with your Pioneer 1000 is important to us, Honda will inspect the engine balancer driven gear free of charge for parts and labor.
What should you do?
Please schedule an inspection appointment with an authorized Honda SxS vehicle dealer. Plan to leave your vehicle at the dealership for at least two days to allow for the inspection procedure. This Product Update Campaign ends the last day of July, 2017.
Who to contact for help:
Contact your Honda powersports dealer for help. Should you need assistance in locating a Honda dealer, please visit our website at: powersports.honda.com
Who to contact if you experience problem:
If you are not satisfied with the service you receive from your Honda dealer, you may write to:
American Honda Motor Co., Inc.
Motorcycle Customer Support
Mail Stop 100-4C-7B
1919 Torrance Blvd.
Torrance, CA 90501-2746
(866) 784-1870
What to do if you feel this notice is in error:
This notice was mailed to you according to the most current information we have available. If you no longer own this Pioneer 1000 or some information in this notice is incorrect, please fill out and return the included, postage-paid Information Change Card. This will help us to update our records. We apologize for any inconvenience this may cause you. Thank you for your Pioneer 1000 purchase and your cooperation.
Sincerely,
American Honda Motor Co., Inc.
Motorcycle Division
Any idea what the VIN range is or if it may be affecting units currently on the lot? I am going to buy one at the dealer tomorrow afternoon and I want to make sure I am not getting one of the vehicles in this range and wind up having to haul it right back.